Your Satisfaction, Our Reputation

BC Comfort began with the idea: “Serve every customer to the best of your ability, and they will soon return as old friends”.

Through hard work and communication, our clients have sought us out time and time again over the years simply because we’ve provided the service they want.

We take our work very seriously, and don’t stop until the job is done right. This is quantified by our number of repeat clients.

80% of our clients have been with us for over ten years.

 

WHAT OUR CUSTOMERS HAVE TO SAY:

I would like to take this opportunity to compliment your company on one of its service technicians.

Jeremy Quaite was in our office conducting a regular maintenance call on our equipment. Right at the end of the day when he was preparing to leave our office, we had somewhat of a flood take place and when Jeremy heard about it, he instantly offered to try and find the source of the water. He was successful and his quick action likely saved us from a lot of work and potential damage.

I was most appreciative of his assistance and would be pleased if you would extend my thanks to him.

Faye Fidler

Manage of Office Administration and Human Resources, FRASER RIVER PORT AUTHORITY

I just wanted to thank you for your efficient and professional installation of the new AC unit for the 3rd floor of Vancouver City Hall. We were very pleased with your ability to organise and complete the work in the required time.

Thank you again for your attention to this installation.

Bruce Whiting

Operations Supervisor, Building Services, CITY OF VANCOUVER

I wanted to drop you a quick note to let you know how happy I am with the service I have received from your staff. I was experiencing some escalating plumbing problems in my home when I contacted your office to see if they could assist me. I understand that your firm generally does not deal with residential plumbing, however Danny Buchanan was kind enough to send over Walk Dixon who immediately assessed and solved the problem at hand. He was very professional, efficient and thorough.

My company, Pilot Pacific, has dealth with BC Comfort for many years. We have always recommended your services highly and will continue to do so. Thank you for having such a terrific team on hand – it is very much appreciated!

Jake Bergen

PILOT PACIFIC

At a recent assembly of the personnel of the PWGSC Professional and Technical Services Branch, a few of us have received special mentions for superior client services in delivering projects.

Wayne Burdett of our Real Property Contracting Section and I both received an award for the successful delivery under significant time constraint and on budget of the Chiller Replacement Project at the RCMP Headquarters in Vancouver.

It it only fair to say that this project could not have been completed so timely withou all those involved working professionally and effectively together to reach a common goal, from the planning and design stages to implementation and commissioning.

MCW Consultants Ltd, B.C. Comfort Air Conditioning Ltd., and Trane British Columbia contributed greatly to the success of this project.

Clive, I would like to thank you and your team for your superior service.

Monique Simard

B. Arch. RPA, Project Manager, PROFESSION AND TECHNICAL SERVICES / REAL PROPERTY SERVICE DIRECTORATE

Let me begin by thanking you for the outstanding support you gave us on executing the chiller replacement at the Westin in Whistler. As you know, we were able to pull off this replacement within 7 days from the time of the order including shipment of the chillers from Wisconsin, demolition and removal of the failed chiller, rigging, piping and commissioning. Truly an outstanding feat!

In spite of the extremely short time frame we were given, the work performed by BC Comfort was of the highest quality and professionalism. Upon your “departure” from the machinery room last Friday, everything was left in tiptop and spotless condition. I must say we, along with the owner, were very impressed. Please pass along my sincere gratitude to the individuals in your organization who worked on the project.

Peter Hoemberg

District Manager , TRANE BRITISH COLUMBIA

In today’s busy world we are often quick to complain, but rarely compliment when service is great.

I am writing to let you know how happy we are with the service we receive from the entire staff of BC Comfort.

James Cairns is our representative and over the past years I have come to very much appreciate his style, his knowledge and his advice.

Calls to the service department are always cheerful and up beat as Rebine is a pleasure to deal with.

All of your technicians are pleasant and professional, and I must comment on how great Rob and Wayne are. We deal with them the most often and they are funny, helpful and always willing to explain the situation to me.

Thanks to everyone for a job well done.

Pat Newson

Manager, Premises and Facilities, WESTMINSTER SAVINGS